We're always looking to improve our customer service, and always working to go beyond the casual customer experience. People have flattered us with feedback:
As first time home buyers, my fiance and I didn't know what to expect when looking for a house. We had looked high and low throughout Airdrie and could not find anything we liked, then we walked into the Trico Showhome in Hillcrest. Cory and her team gave us a tour of the two models and explained what was upgraded and what was standard, and that's when it happened... we found our house! Finding out house so early was the only issue as we did not want to take possession of the house until closer
My wife and I decided last year to build a new home. We reviewed many showrooms and came across the Tico show home in Evansfeild, which we decided on. As my father had a small construction company, I grew up working in construction sites, so I always felt at ease to just drop by and go through the house as it was built. I was impressed with the construction, very well built. The sales process had its faults. During the procession process, we were very impressed with the support and help
Very knowledgable staff. Great customer service and warranty coverage during the first year. Highly recommend this company to friends and family. I have gone through builders before and Trico goes above and beyond to satisfy.
- Jun 10, 2013
I build my first home with Trico in 2012, all of the Trico representatives were awesome to work with and would like to work with them again in the future. I felt that the process was a bit rushed but if i were to build again the pace would be fine since i would have done it before. The home did have a bit more deficiencies then i expected but between the construction and warranty process everything was taken care of.
We have had a great experience buying our new house with Trico Homes. From the Sales process until the possession date they have provided an outstanding service which has exceeded our expectation. During the construction process we could see every stage and any problem or concern that we had was addressed correctly and in a timely manner. I really recomend Trico Homes for my friends and my family.
- Jan 03, 2013
I was very satisfied with Trico homes' services. You're build my house almost my ideal concept.. this is my dream house. and I'm excepting good warranty too. Thanks for your great job....^^*
- April 30, 2013
From the moment we walked into the showroom until the day we took our keys. Trico was excellent in all respects and still is with the great aftercare service. Our new home was built in good time to the highest quality. The helpful design centre enabled us to design our home exclusively to our personal tastes, all visitors tell us that our home is the nicest looking they have seen.
- Jan 03, 2013
We have been extremely happy with our new Trico home and with the Trico team members that we have worked with. They truly our a class act, the inspector found things in the final walk through that were so infinitesimally small we would not have noticed; however, every 1 was touched up. They also had representatives from Construction and Service walk through the home with us which we found very impressive as it is not truly necessary. The Gift Basket was a surprise and we were given a Samsung Tablet that we were not aware of was part of the purchase. The quality of the house itself was unparalleled in our experience; everything was done above what it has to be. If there were any downsides, it has nothing to do with the Trico Staff or the quality of the house; it was to do with the Trico Leisure Centre. We had thought that we automatically qualified for the 1 year membership but then found out afterwards that we had to declare our interest and have it included in our contract. When we discussed after the fact we were given a 50% off coupon.
- May 9, 2013
I have to say all the people we have worked with from Trico have gone above and beyond is making sure everything in our new villa was in perfect condition. Holly and Victor were truly amazing - they combed through the place and found every little nick or scratch and made sure it was repaired. Brandon your painter had no problem repainting entire walls or fixing the smallest little touch up. The gift basket of practical and useable products was thoughtfully put together and sincerely appreciated! Although Trico may have had a bit of a slow start to this project and some front end delays your clients should know that the end result has made the wait WELL WORTH IT! You have delivered a quality product - your team of people are caring and professional and go above board to make sure final inspection exceeds the clients expectations. We know we will enjoy this villa for many years and will always find it a comfortable place to call home.
- April 20, 2013
We bought a spec home with Trico in 2012, all of the Trico representatives have been great to work with so far from the front line sales to the service and warranty department. Any house deficiency we have found so far has been taken care of to our satisfaction in a timely matter. We still have some deficiencies to take care of but in general the customer service and quality of work received from Leah and Clayton has been exceptional.
- June 14, 2013
I'd like to take this opportunity to thank you for your professionalism and commitment to customer experience during the home buying and building process.
As a customer, we have high expectations for communication and service, and you have consistently met or exceeded our expectations. We appreciate your email updates, the phone calls or emails you return promptly and the customer service we've received to date. We have been informed of the process every step of the way, which is so crucial for the largest purchase of our life. We look forward to the remainder of this journey with you.
- July 17, 2012
Hi Jon, we are very pleased with the home and the high standard/quality of workmanship that has been delivered to us. Peter has done an amazing job in coordinating this entire effort and has also been very accommodating to our personal schedule, providing us with the all the feedback we needed. Thanks again to Peter and his team involved in the execution of this house and the level of professionalism that has been shown to us. It is an outstanding design and equally great build, and we are very pleased with the way it turned out. Your staff has been nothing but respectful to us.
Also, thanks for checking in with us and taking the time to write us this note. We do have a couple of issues that we would like to address that may or may not have been identified in our initial walk-thru, but I'd like to take the opportunity to bring them to your attention.
- February 24, 2012
Hi Nicole, my name is Karen. I purchased a home. This email is to pass on to you how pleased I am with Trico, specifically Daren Barber.
What prompted me to call Trico was water coming in my basement under the baseboard below the window. Daren from the warranty department came out that day to take a look and I have been enormously pleased ever since. He has been unfailingly helpful during a time when I was getting very little to no help at all from my condo association. He has been generous both with his time in solving the problem and with the information he passes on to keep me informed. It is obvious to me he knows his job and he knows it well. I always trust that the information he gives me is honest and accurate.
On a lighter note he is friendly, approachable and very easy to deal with. Essential characteristics to possess when interacting with the public. The assistance I have received from him has been exceptional and I feel quite fortunate that Daren was the person dispatched that day. Many thanks to Daren and Trico! This really negative situation has been made a whole lot less stressful and a lot more hopeful with your involvement and I am hugely grateful.
"Your area sales manager was very professional and knowledgeable and had a fantastic attitude!"
"The whole family is so pleased with Trico Homes; your team was helpful from start to finish. We won't hesitate to recommend Trico to our friends."
"Trico's sales staff is the best out there. Their knowledge and support doesn't stop, we've been in our house for a while and they still keep in contact assuring our happiness."
"I have dealt with Trico Homes for over fifteen years. Throughout the immense changes that occur through growth and time, Trico has always stayed focused on the customer and their trade partners.
They continue to have the vision for future growth, while keeping the personal touch of doing day to day business.
We, at Gienow, have truly felt that we are a partner and not just a supplier to Trico. We are included in decision making on topics both directly and indirectly related to us; this has created an environment of continuous improvement that has helped both companies be better community leaders."
Since the early 90s, Totem Building Supplies has been proudly doing business with Trico Homes.
Now after many years of prosperous growth in Calgary and the surrounding area, Totem will be supplying Trico Homes with the materials for nearly 200 single family homes as well as a couple of multi-family projects. At Totem, we are proud that Trico places this level of confidence and trust in us and we appreciate their growing business.
"This is our first house and it has definitely been a wonderful experience building it with Trico. They offer the best customer service which makes you feel happy. We had everything we asked for in the best condition when we did the walk through at the possession date. We are so happy to have made our decision to deal with Trico."