We're always looking to improve our customer service, and always working to go beyond the casual customer experience. People have flattered us with feedback:
I'd like to take this opportunity to thank you for your professionalism and commitment to customer experience during the home buying and building process.
As a customer, we have high expectations for communication and service, and you have consistently met or exceeded our expectations. We appreciate your email updates, the phone calls or emails you return promptly and the customer service we've received to date. We have been informed of the process every step of the way, which is so crucial for the largest purchase of our life. We look forward to the remainder of this journey with you.
- July 17, 2012
Hi Nicole, my name is Karen. I purchased a home. This email is to pass on to you how pleased I am with Trico, specifically Daren Barber.
What prompted me to call Trico was water coming in my basement under the baseboard below the window. Daren from the warranty department came out that day to take a look and I have been enormously pleased ever since. He has been unfailingly helpful during a time when I was getting very little to no help at all from my condo association. He has been generous both with his time in solving the problem and with the information he passes on to keep me informed. It is obvious to me he knows his job and he knows it well. I always trust that the information he gives me is honest and accurate.
On a lighter note he is friendly, approachable and very easy to deal with. Essential characteristics to possess when interacting with the public. The assistance I have received from him has been exceptional and I feel quite fortunate that Daren was the person dispatched that day. Many thanks to Daren and Trico! This really negative situation has been made a whole lot less stressful and a lot more hopeful with your involvement and I am hugely grateful.
"Your area sales manager was very professional and knowledgeable and had a fantastic attitude!"
"Trico's sales staff is the best out there. Their knowledge and support doesn't stop, we've been in our house for a while and they still keep in contact assuring our happiness."
"I have dealt with Trico Homes for over fifteen years. Throughout the immense changes that occur through growth and time, Trico has always stayed focused on the customer and their trade partners.
They continue to have the vision for future growth, while keeping the personal touch of doing day to day business.
We, at Gienow, have truly felt that we are a partner and not just a supplier to Trico. We are included in decision making on topics both directly and indirectly related to us; this has created an environment of continuous improvement that has helped both companies be better community leaders."
Since the early 90s, Totem Building Supplies has been proudly doing business with Trico Homes.
Now after many years of prosperous growth in Calgary and the surrounding area, Totem will be supplying Trico Homes with the materials for nearly 200 single family homes as well as a couple of multi-family projects. At Totem, we are proud that Trico places this level of confidence and trust in us and we appreciate their growing business.
"This is our first house and it has definitely been a wonderful experience building it with Trico. They offer the best customer service which makes you feel happy. We had everything we asked for in the best condition when we did the walk through at the possession date. We are so happy to have made our decision to deal with Trico."