Service & Warranty

Our Guarantee

Alberta New Home Warranty Pre-February 2014 - Any "Building Permit" pulled prior to February 1st, 2014 fall under the following warranty:

Trico Homes provides all customers with a one year limited warranty on workmanship and materials. In addition our customers receive a five year structural warranty through the Alberta New Home Warranty Program.

The one year warranty consists of two inspections after possession: a 3 month and a 10 month check-in. Our well trained Service Technicians will meet with you at your home to review and discuss any questions or concerns you may have. Also, during the one year warranty, you are encouraged to contact our warranty department at any time if questions arise.

Alberta New Home Warranty Post-February 2014 - Any "Building Permit" pulled after to February 1st, 2014 fall under the new "Mandatory Warranty" regulated by the Government of Alberta:

  • 1 Year Workmanship and Material - Offers coverage for defects in materials and labour which includes items such as flooring and fixtures.
  • 2 Year Delivery and Distribution System - Offers coverage for defects in materials and labour related to delivery and distribution systems including heating, electrical and plumbing systems.
  • 5 Year Building Envelope Coverage - Offers coverage against defects in the building envelope
  • Additional 2 year Building Envelope - Optional building envelope coverage protects  purchasers from defects in the building envelope for an additional period of 2 years.
  • 10 Year Structural - Offers the purchaser coverage against structural defects for a period of 10 years starting on the warranty commencement date. 

Please click here if you would like to learn more about the Alberta New Home Warranty Program.

Service and Warranty

Our Service and Warranty department is here to help. Our process allows us to take better care of you and your new Trico Home.

From our well-trained Service Coordinators who take your calls, assess your needs, schedule your repairs and ensure all work is completed within a timely manner, to our qualified Service Technicians who make repairs and oversee our trades, you are well looked after.

That is our promise to you.

Trico Homes Customer Experience APP

As part of our commitment to Superior Customer Service, Trico Homes has created the Trico Homes Customer Experience App! Within the App there are several benefits that will make your warranty experience more pleasant. On possession day you will have access to the below list of tools through the "Customer Portal" located on your App:

  • Subcontractor and contact information
  • Warranty request tools
  • Alberta New Home Warranty website
  • Frequently Asked Questions

Also, the "Building Experience" manual has a section that covers the 1 year warranty experience and what to expect from our warranty department and trade contractors. In addition, there are "Care and Maintenance" tips for all areas of your home.

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