General Privacy Statement

Trico Homes Ltd., herein referred to as "Trico ", acknowledges and takes seriously its obligations under applicable privacy and information protection laws. In the course of our work as a homebuilder we may collect the following information when necessary and relevant:

  • Contact and mailing information such as name, address, telephone numbers, fax numbers and e-mail addresses;
  • Personal information such as age, gender, marital status, education, employment status, credit & financial information and personal references;
  • Purchase or construction agreements, all plans, specifications, agreements, change orders, municipal and legal addresses and other particulars about the home(s) to be built for our customer(s);
  • Insurance information,
  • Information from third party contractors, suppliers, consultants and lawyers who provide work or services to the customer(s) or Trico with respect to your home.

We may need to collect other personal information depending on the circumstances, but we will ask you directly and ensure that you agree. In order to provide you with the products and services you are purchasing from us it will be necessary at times to disclose certain of your information to third parties such as financial institutions, sub-trades, suppliers, legal advisors and warranty providers. To keep your personal information protected and confidential we will:

  • Have our employees sign a confidentiality agreement, as well as undergo a City of Calgary Police Records Check;
  • Ensure that privacy and confidentiality agreements are signed by any third party to whom personal information is made available;
  • Have up to date computer security such as passwords, encryption and firewalls.

We will keep your information as long as is necessary to continue to meet your needs and any legal requirements we may have. However, once your personal information is no longer needed, we will destroy it. You have the right to control your own personal information. As such, we will collect information about you on a voluntary basis. In some circumstances before we collect information from you we will have you complete a consent form, which authorizes our collection, use and disclosure of your personal information. If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact our Privacy Officer, 1005 - 11 Avenue SW, Calgary, AB T2R 0G1, Phone: 403-287-300, e-mail: privacy@tricohomes.com. The Privacy Officer provides you with the opportunity to access your personal information that is held by us. If your personal information is incorrect, or has changed then please notify us of corrections. It is our policy to ensure that customers receive one complimentary copy of all the documents they have signed, to keep in their own personal file. If you require another copy of such information or further information, please contact the Privacy Officer. Please note, a nominal fee may be charged based on the volume of information requested or any actual costs created by the provision of your information. If you have more questions about your privacy rights in Alberta please visit the website of the Office of the Information and Privacy Commissioner at www.oipc.ab.ca

Internet Privacy Statement

Trico recognizes that our users have legitimate concerns about privacy and is committed to protecting your privacy. This privacy policy sets forth our practices regarding the use of "personal information" we gather from you. "Personal information" is information that personally identifies you, including, for example, your name, address, and email address. This policy only addresses our activities from our servers. Other sites (including those that we link to and third party sites or services which we co-brand, such as content partners) may have their own policies, which we do not control, and thus are not addressed by this policy. We collect personal information about you only when you specifically and knowingly provide it to us. Your personal information will be used to personalize your experience within tricohomes.com. We may make aggregate, non-personal, information about our site's users (e.g., overall statistics) available to third parties for advertising and other purposes; however, information that personally identifies you will be kept strictly confidential and will not be made available to third parties without your explicit permission. On occasion, Trico may ask you for personal information such as your name or address. We do this when you register for contests, promotions, or services that require registration or subscription. We collect this information so we can administer promotions, notify winners, and track/verify compliance with our policies. It may also be needed for purposes of compliance with federal, provincial and local laws and/or for editorial and feedback solicitation purposes. This site gives users the option to remove their information from our database and to not receive future communications from us. We also give users the option to change or modify the information previously provided. Trico adheres to the requirements and guidelines of the Canada Anti-Spam Legislation.

Use of Cookies

Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you enter. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie and identifying information you may have registered during previous visits. Cookies may be used to tell us your viewing preferences, the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your internet service provider and to allow us to tailor information, such as your home cellular area. Cookies also help us estimate and report the size of our viewing community and traffic. While these activities depend on the use of a "cookie," visitors to tricohomes.com always have the option of disabling cookies via their internet browser preferences. Users should be aware that when you are on tricohomes.com, you could be directed to other sites that are beyond our control. There are links to other sites that take you outside of our service. For example, if you "click " on a link, you are directed away from tricohomes.com these other sites may send their own cookies to users, collect data or solicit personal information. The use of cookies is an industry standard, and many major websites use them to provide great features for their customers.

Google Analytics

Google Analytics is a web analysis service provided by Google. We utilize the data collected to track and examine the use of tricohomes.com. We may use data from internet-based advertising and third-party audience data to form decisions about the different segments of visitors to target our marketing efforts towards.

Policy Changes

Trico may introduce new products and services to its users and members. We reserve the right to modify this policy at any time by notifying customers, via the Trico Homes website, of a new privacy policy. You can send e-mail to us with any further questions.

Security

Trico has implemented multiple levels of website security to ensure a safe online environment. We maintain this site and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. However, no computer system or information can ever be fully protected against every possible hazard. But Trico is committed to providing reasonable and appropriate security controls to protect our website and its information against foreseeable hazards. We use industry-standard efforts to safeguard the confidentiality of your personal information, such as firewalls and secure socket layers where appropriate. To date, Trico has not received any reports of security or privacy problems. You can send an email to us with any further questions.

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