Trico Homeowners

Our Guarantee

trico-homeowners#our-guarantee

Our guarantee is that we will stand behind every home we build. Your home is your most valuable investment, and our goal is to support you in protecting your investment and provide you with a quality home you can be proud of.

Trico Homes has constructed your home with quality materials and the labour of experienced trades people. Key components, materials and suppliers are subjected to rigorous testing to meet our specifications for quality and durability. All work is done under our professional supervision in order to attain the best possible results for your investment.

A home is one of the last hand-built products left in the world. Once we have assembled the natural and manufactured materials selected by you, we combine this with the skill and care of our builders and trades to create your unique new home. Although quality materials and workmanship have been used in your home, this does not mean that it is care- and maintenance-free. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for your lifetime.

An Extensive Home Care Manual is given to all homebuyers when purchasing a Trico Home. Within this manual you can find a detailed outline of your extensive warranty along with helpful tips on how to maintain your home, and much more.

Your warranty consists of the following:

  • 1 Year Workmanship and Material. Offers coverage for defects in materials and labour, which includes items such as flooring and fixtures.
  • 2 Year Delivery and Distribution Systems. Offers coverage for defects in materials and labour related to delivery and distribution systems including heating, electrical and plumbing systems.
  • 5 Year Building Envelope Coverage. Offers coverage against defects in the building envelope.
  • Additional 2 Year Building Envelope. Optional building envelope coverage protects purchasers from defects in the building envelope for an additional 2 years. This additional 2 year warranty must be purchased from Trico Homes prior to possession.
  • 10 Year Structural. Offers the purchaser coverage against structural defects for a period of 10 years starting on the warranty commencement date. For more information regarding your warranty please refer to the Builder Warranty section in this portion of the manual or visit www.anhwp.com.



Service & Warranty
trico-homeowners#service-amp-warranty

Trico Homes has constructed your home with quality materials and the labour of experienced trades people. Key components, materials and suppliers are subjected to rigorous testing to meet to meet our specifications for quality and durability. All work is done under our professional supervision to attain the best possible results for your investment.

Trico Homes Service & Warranty Contact Information
Trico Homes Submit a Service Request Form

A home is one of the last hand-built products in the world. Once we have assembled the natural and manufactured products selected by you, we combine this with the skill and care of our builders and trades to create your unique home. Although quality materials and workmanship have been used in your home, this does not mean that is care and maintenance free. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for your lifetime.

Trico Homes provides warranty coverage for your new home, and we're here to help. Our processes allow us to take better care of you and your new Trico Home. From our well-trained Service Coordinators who take your calls, assess your needs, schedule your repairs and ensure all work is completed within a timely manner, to our qualified Service Technicians who make repairs and oversee our trades, you are well looked after.

Please speak with your Area Sales Manager to learn more about Trico's Warranty Program.

Homeowner Updates

trico-homeowners#homeowner-updates

Trico Homes is dedicated to providing the most up-to-date news on our communities.

Several Trico Homeowners have contacted the warranty department regarding concerns with humidity during these weather conditions.

Several Trico Homeowners have contacted the warranty department regarding concerns with humidity during these weather conditions. This problem often appears when temperatures reach -10 and below; appearing in the form of water/ice. When warm and cold air meet (with no movement and/or air exchange), moist air freezes in areas such as windows, bathroom ventilation piping, and attics. When the temperature rises, melting occurs resulting in dripping bathroom fans and condensation on the windows.

The goal in this type of situation is to continually create air exchange and movement.

Below are some tips on how to prevent condensation in your home:

  • Check the humidistat to ensure it is set to 10% - 20% depending on the temperature. See chart below.
  • Leave your bath fans "ON" at least 30 minutes during and after baths and showers.
  • To accelerate the drying of windows, turn all fans on (bathrooms, ventilation and hood fan) for a few hours a day.
  • If the bathroom fan is dripping; run the effected fan 4-6 hours straight.
  • Turn Ventilation system to "ON" and leave it on (day and night) during the cold temperatures. This will help circulate the air regularly. The ventilation switch is usually next to the thermostat or on the main floor. It should be labeled ventilation.
  • Ensure that all blinds are pulled up, open and drapes are pulled back.
  • Keep your HRV (Heat Recovery Ventilation) set a 20 minutes on the hour. Not all homes have an HRV system.

These seven things will help remove the condensation from your home and reduce the amount of air/humidity that freezes on the windows sills and piping from the bathroom fan to the roof.

NO HOT WATER

In the Case of NO HOT WATER - please refer to the sticker on your furnace that was provided by Trico Homes. If after you have gone through those steps and you still are unable to get the hot water back on please call your Service & Warranty Coordinator to schedule the warranty technician to come to your home.

Thank you for taking the time to read this document and for following the instructions within.

Trico Homes Service & Warranty Team

Home Humidity Level Chart
Outside Temperature CelsiusIndoor Humidity Level

-30

-25

-20

-10

-5

0+

15%

20%

25%

30%

35%

40%

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Did you know that inspecting your attic is part of homeowner maintenance? Going into your own attic can be intimidating

Did you know that inspecting your attic is part of homeowner maintenance? Going into your own attic can be intimidating for many homeowners but it is necessary to ensure the proper care and maintenance of materials in this area. Below are some tips and ideas of what you should be looking for during your inspection:

  • Wind Wash: Wind wash is typically caused by air flow coming from soffits or roof vents. The loose fill gets pushed out of place causing bare spots or uneven distribution of the insulation. Loose fill should be fluffy and evenly dispersed with a minimum of any low or high spot.
  • What to look for: There should be no bare spots showing at all. When looking in the attic typical areas of concerns are right under roof vents or in the corners of the attic space. Often times the wind is coming from the north or north west side of your home. Traditionally this is where we find the majority of disturbed insulation. See pictures.

What happens when wind wash goes untreated?

  • Temperature in the room below will be noticeably colder.
  • Moisture on ceiling of room below.
  • Frost build-up in the attic as well as on the ceiling in the room directly below.

 

 

Things to remember when you are going into your attic:

  • Do not go up when you are home alone. Use the buddy system. Ask someone to join you or to check on you periodically.
  • Bring a flashlight or wear a head mounted lamp so you can be hands-free.
  • Consider using a dust mask; it can get dusty and dirty in attic.
  • When walking you often pack down insulation. When returning to the attic hatch be sure to "cover your tracks" of any disturbed insulation in order to maintain even distribution.
  • Insulation will cover a lot of things you don't want to damage. Gas lines, electrical lines, duct work for central air and heating, exhaust fans from your bathroom, plumbing/sewer vent pipes, hot water heater/stove exhaust pipes, etc. Some of it you will see and some you won't. Don't step where you can't see.

Wind Wash can usually be repaired by re-distributing the insulation back into the proper location in the attic. You can do this with your hands however a rake or a broom often make this job easier. In some extreme cases when wind wash keeps re-occurring, batts of insulations can be installed to keep that area warm.

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With temperatures dropping in Alberta over the past couple of months, we would like to share with you some information relating to the "Effects of High Humidity" and the results that can take place.

With temperatures dropping in Alberta over the past couple of months, we would like to share with you some information relating to the "Effects of High Humidity" and the results that can take place. This is supplemental information to a previous newsletter that was sent on Wednesday, December 7th on "How To Prevent Condensation In Your Home" . If humidity is not controlled, you may experience the following in your home:

  • Frost accumulation in the attic. Humidity will often escape to the attic, which in turn causes frost build-up on the roof trusses and underside of roof sheathing. When temperatures being to rise, the frost will melt onto the insulation. The term "raining in the attic" is often used to describe this.
  • Damp spots on ceiling or warm - side surfaces of exterior walls.
  • Moisture on basement walls and floors.
  • Streaks down the exterior siding when temperatures begin to rise.
  • Frost on door handles, walls and baseboards.
  • Fungus molds and mildew growth.
  • Ice build-up on interior windows and doors. Here is a link to a video that can explain this further: https://www.youtube.com/watch?v=S1dh-xGnpYU

Things that can contribute to excess humidity in your home:

  • Poorly set and/or poorly controlled humidifiers.
  • Excessive moisture from damp basements or crawl spaces.
  • Many moisture-producing activities by occupants - cooking, bathing, washing etc.
  • Not using bathroom fans when showering or bathing. It is important to leave your bathroom fan running for at least 60 minutes afterwards. Some homeowners leave the fans running for 24 hours, which can be beneficial when the temperature drops.
  • Hanging cloths to dry.
  • Large number of plants.
  • Fish tanks/aquarium.
  • Poor air circulation between rooms or within a room.
  • Closed drapes or blinds preventing warm room air from warming window surfaces.
  • Closet contents stuffed against cold exterior walls.
  • Rooms kept too cold, programmable thermostats setback too aggressive.

 

More often than not, many household moisture problems can be resolved if one or more steps are taken. Here are some practical solutions:

  • Determining where the moisture is coming from.
  • Turning on bathroom fans for up to 24 hours during cold temperatures.
  • Turning on kitchen fan when cooking and boiling water.
  • Ensuring that air circulation is adequate throughout the home. Open all bedroom and bathroom doors.
  • Refraining from using humidifiers when the weather drops, as they add moisture to the air.
  • Opening drapes and lift blinds during cold weather and overnight.
  • Wiping up any condensation that may form on windows during colder periods.
  • Being careful when using programmable thermostats – ensure you are not setting the temperature too low.
  • Providing sufficient heat to all indoor areas in the home and ensure it flows over exterior walls, ceilings windows and doors.
  • Ensuring all heat registers are open
  • Ensuring cold air returns are not covered by furniture.
  • Purchasing a hygrometer to measure humidity in different areas of the home. They can be purchased at a local hardware or building supply store and are relatively inexpensive.
  • Circulating air between rooms by running a furnace fan continuously.
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